Cookies policy

  1. Introduction
  2. 1.1 We understand that from time to time you may wish to return a product to
  3. us.
  4. 1.2 We have created this policy to enable you to return products to us in
  5. appropriate circumstances.
  6. 1.3 This policy shall apply to all of our customers, irrespective of their
  7. geographical location.
  8. 1.4 This policy shall apply to all orders submitted through our website.
  9. 1.5 This document does not affect any statutory rights you may have as a
  10. consumer (such as rights under the Consumer Contracts (Information,
  11. Cancellation and Additional Charges) Regulations 2013 or the Consumer
  12. Rights Act 2015).
  13. Returns
  14. 2.1 If you have no other legal right to return a product and receive a refund or
  15. exchange, then you will nonetheless be entitled to return a product to us and
  16. receive a refund in accordance with this policy if:
  17. (a) we receive the returned product within 30 days following the date of
  18. dispatch of the product to you. Return time may be extended under
  19. some circumstances, such as remote countries;
  20. (b) the returned product is unused, in its original unopened packaging (with
  21. any seal or shrink-wrap intact), with any labels still attached, and
  22. otherwise in a condition enabling us to sell the product as new;
  23. (c) you comply with the procedure set out in this policy in relation to the
  24. return of the product; and
  25. (d) none of the exclusions set out in this policy apply.
  26. Returns procedure
  27. 3.1 In order to take advantage of your rights under this policy, you must contact
  28. us to obtain a return authorisation number, and then send the product to us
  29. with a covering note quoting that number.
  30. 3.2 Products returned under this policy must be sent by the same shipping
  31. provider, as used by us, to the address that will be provided by us in reply to
  32. the return notification email actioned by you.
  33. 3.3 You will be responsible for paying postage costs associated with returns under
  34. this policy.
  35. Exclusions
  36. 4.1 The following types of product may not be returned under this policy:
  37. (a) any product made to your specification;
  38. (b) any product personalised or adapted for you; or
  39. (c) gift vouchers.
  40. Refunds
  41. 5.1 We will give you a refund for the price you paid to us in respect of any
  42. product properly returned by you in accordance with this policy.
  43. 5.2 We will not refund to you the original delivery charges relating to the
  44. returned product.
  45. 5.3 We will not refund to you any costs you incur in returning the product to us.
  46. 5.4 We will usually refund any money received from you using the same method
  47. originally used by you to pay for your purchase.
  48. 5.5 We will process the refund due to you as soon as possible and, in any event,
  49. within 30 days following the day we receive your returned product.
  50. Improper returns
  51. 6.1 If you return a product in contravention of this policy, and you do not have
  52. any other legal right to a refund or exchange in respect of that product:
  53. (a) we will not refund the purchase price or exchange the product;
  54. (b) we may retain the returned product until you pay to us such additional
  55. amount as we may charge for re-delivery of the returned product; and
  56. (c) if we do not receive payment of such additional amount within 14 days
  57. of issuing a request for payment, we may destroy or otherwise dispose
  58. of the returned product in our sole discretion without any liability to
  59. you.
  60. Our details
  61. 7.1 This website is owned and operated by CHINA SOURCING AGENTS
  63. 7.2 Our principal place of business is at Flat 510, 5/F, Wayson Commercial
  64. Building, 28 Connaught Road West, Sheung Wan, Hong Kong.
  65. 7.3 You can contact us:
  66. (a) by post, to the postal address given above;
  67. (b) using our website contact form; or
  68. (c) by email, using the email address published on our website